Transportation & Loading Assistant
Chatham, Ontario
Position Overview
As a key member of the team, you will report directly to the Transportation and Loading Lead and work closely with the Installation and Service Lead. Your primary responsibilities will include ensuring timely and safe delivery of cabinets, maintaining excellent customer communication, and assisting with the coordination of installation schedules. Your role will also involve working closely with other team members to ensure all components arrive at the job site in good condition and are installed according to customer specifications.
Customer Communication: Act as a liaison between the customer and the installation team, providing clear updates on delivery, installation, and service appointments. Address customer inquiries and resolve any concerns promptly and professionally.
Coordination with Installation & Service Lead: Maintain constant communication with the Installation and Service Lead to ensure timely deliveries, particularly when working without a technician present.
Component Management: Work closely with the Lead Finishing Technician to track the location of finished components and ensure all parts are delivered to the job site as required for installation.
Compliance and Safety: Follow all Windmill Cabinet Shop Ltd. policies, procedures, and local laws, particularly regarding onsite safety and road safety regulations. Ensure proper organization of tools and materials as directed by customers or contractors.
Problem Resolution: Address and communicate any issues or conflicts that arise during delivery or installation. Work collaboratively with the Installation and Service Lead to find effective solutions.
Professionalism: Maintain a professional and courteous demeanor in all customer interactions, especially when handling complaints or concerns.
Adherence to Instructions: Ensure no alterations are made to the final build specifications, delivery instructions, or installation plans without proper approval from the Installation and Service Manager.
Customer Communication: Act as a liaison between the customer and the installation team, providing clear updates on delivery, installation, and service appointments. Address customer inquiries and resolve any concerns promptly and professionally.
Coordination with Installation & Service Lead: Maintain constant communication with the Installation and Service Lead to ensure timely deliveries, particularly when working without a technician present.
Component Management: Work closely with the Lead Finishing Technician to track the location of finished components and ensure all parts are delivered to the job site as required for installation.
Compliance and Safety: Follow all Windmill Cabinet Shop Ltd. policies, procedures, and local laws, particularly regarding onsite safety and road safety regulations. Ensure proper organization of tools and materials as directed by customers or contractors.
Problem Resolution: Address and communicate any issues or conflicts that arise during delivery or installation. Work collaboratively with the Installation and Service Lead to find effective solutions.
Professionalism: Maintain a professional and courteous demeanor in all customer interactions, especially when handling complaints or concerns.
Adherence to Instructions: Ensure no alterations are made to the final build specifications, delivery instructions, or installation plans without proper approval from the Installation and Service Manager.
Education: High school diploma or equivalent.
Experience: Minimum of 1 year in delivery or customer service, preferably in a related field.
Communication: Strong verbal communication skills with the ability to engage calmly and professionally with customers, as well as clearly communicate any issues or updates to team members and customers.
Problem-Solving: Ability to think critically and resolve delivery or installation challenges as they arise.
Driverβs License: Valid Ontario driverβs license with no major convictions. A loss of license could result in termination.
If you’re passionate about quality craftsmanship and enjoy working in a dynamic, supportive environment, we want to hear from you. As part of our team, you’ll have the opportunity to contribute your expertise while working with cutting-edge technology and a team that values excellence.
WHY WORK FOR US?
- Work in a supportive and collaborative team environment.
- Opportunity to play a key role in ensuring customer satisfaction and the success of projects.
- Competitive compensation and benefits package.
To apply, please submit your resume to [email protected].
WHO WE ARE
At Windmill Cabinet Shop Ltd., we specialize in creating custom cabinetry that makes a difference. Since 1976, we’ve been designing, building, and installing high-quality cabinets for residential spaces. Our goal is to improve the lives of our employees, partners, and clients.
As a family-owned business, we have over 45 team members working in our 30,000+ square foot facility in Chatham-Kent. We serve areas within a 150 km radius, including Windsor-Essex, Sarnia-Lambton, and London-Middlesex, focusing on both renovation and new home projects.
WHY CHOOSE A CAREER WITH US?
At Windmill Cabinet Shop Ltd., we donβt just offer jobsβwe offer career growth. As a family-run business, we value our people and support them with competitive pay, benefits, and room to grow within the company.
We believe in continuous learning and provide ongoing training to help you grow both professionally and personally. You’ll also have the opportunity to work with modern technology, including 3D cabinet design software and automated machinery, to create high-quality products with precision and efficiency.
Our work positively impacts not just our clients but our team and community as well. Weβre proud members of the Canadian Kitchen Cabinet Association and several regional home builders associations. Our strong relationships and core values help create a supportive and thriving business environment.
Windmill Cabinet Shop Ltd. is known for its excellent reputation in the cabinetry industry and the community. If youβre looking for a rewarding career with a company that truly cares, weβd love to hear from you. Apply today and join our team!
